Can I cancel my order in Lazada upon delivery?

Lazada’s Cancellation Policy

Orders can only be cancelled before it has been Packed by the Seller. If you wish still wish to proceed with the cancellation of the item and it has not yet been handed over to our partner courier, you may contact the seller for cancellation request.

Why can’t I cancel my Lazada order?

In case your cancellation request is not processed by Lazada after 60 minutes, your order may have already been shipped out and cannot be cancelled. Please contact us via www.lazada.com.ph/contact for further assistance.

What happen if you cancel order on Lazada?

Refunds on Cancelled Orders

In case you have already paid for your order, your refund will be processed within 1-2 business days from the time of your cancellation request. Lazada will email you once they processed your refund.

How do I cancel my Lazada order?

Yes, you may cancel your Return Request by clicking on the ‘Cancel’ button in your ‘Return Details’ page. Kindly note that cancellations will no longer be possible once your Return Request has been approved by the Seller and you have confirmed a selection of a drop off courier.

Can I cancel an order if it’s late?

Time is of the essence

Make it clear that you need the goods by a certain date, or for a service to start or finish by a set date. If the retailer does not deliver by then, you’ll be legally entitled to cancel your order and demand a refund for a deposit or the cancellation of any credit agreements.

How long does it take for Lazada to cancel an order?

An order may be canceled by the system due to the following reasons: Order is left Unpaid within 72 hours.

Will I get my money back if I cancel an order on Lazada?

Refunds from canceled orders- Refund is automatically triggered once cancelation has been successfully processed. Refunds from returns -Refund is processed after Lazada has done the quality evaluation of the returned item. All COD orders are refunded through Lazada Wallet.

How can I message Lazada customer service?

Contact Us
  1. Go to sellercenter.lazada.com.ph.
  2. Click on your shop name and choose Help Center from the menu, or.
  3. Click Help Centre on the site footer.
  4. Click on the Contact Us to initiate chat with an agent.