How do I create a metric in ServiceNow?

Create a metric
  1. Navigate to Metrics > Definitions.
  2. Click New.
  3. Complete the Metric definition form then click Submit. Table 1. New metric definitions. Field. Description. Number. The system generates a unique record number for the metric definition. Name. Enter a unique name to describe what metrics are collected. Table.

How metric definition works in ServiceNow?

Defined metrics can track how long an audited field holds a certain value. For instance, a metric can track how long an incident is assigned to an individual, or how long an incident is in the state Active.

How do you create a metric?

It can be created using a multitude of means, including:
  1. Counting the number of times something happens.
  2. Dividing one metric into another.
  3. Subtracting one metric from another then dividing it into another number to express a metric as a percentage.
  4. Amalgamating various data points into a table to provide added context.

What is the use of metrics in ServiceNow?

When you use KPIs and metrics correctly, they help you be proactive rather than reactive, and they give you what you need to manage and accelerate progress on your ServiceNow roadmap. Ultimately, that means they bring you closer to your vision for transformation.