Why is my Ooma Telo blinking red?

The Ooma logo on the front of the Ooma Telo Base Station or Phone Genie will flash red when the device is not able to connect to the Ooma service. This may happen upon first use if the device has not been activated properly.

WHAT IS button on back of Ooma Telo?

Page (on rear of Telo Base Station or Phone Genie)

This button will allow you to page and sync your Ooma Telo Base Station or Phone Genie system with the Ooma HD3 Handset, HD2 Handset, Ooma Linx, and other wireless accessories.

How do I fix Ooma flashing red light?

A flashing red Ooma Symbol means the Ooma Telo isn’t “seeing” the Internet. First check and make sure your credit card information is up to date. Ooma will turn off your connection if the credit card information isn’t up to date.

Why is my Ooma Telo offline?

The Ooma device will be offline if there is an issue with the internet connection. For example, if the WIFI or Ethernet cable connection is disconnected or if you are experiencing issues with your ISP.

How do I reconnect my Ooma?

Plug the Adapter into the USB port on the back of your Telo Base Station or Phone Genie. Using an Ethernet cable, connect the HOME NETWORK port on the back of your Telo Base Station or Phone Genie to a computer. Use the computer and open up a browser to setup.ooma.com.

Why is my Ooma flashing purple?

Blinking Purple System Status

Indicates your Ooma Telo is downloading a software upgrade. All services are unavailable. Do not unplug your Ooma Telo when it is in this state.