How do I reset my nbn modem?

To reset your nbn Connection Box:
  1. Turn off the power point that your nbn power supply is plugged into.
  2. Remove the power cable from your nbn Connection Box and wait 20 seconds.
  3. Reconnect the cable, and turn the power back on.
  4. After 1-2 minutes, you should see these lights: Power – Solid green.

Should I reset my nbn box?

By rebooting your modem/router it will force a re-establishment of your internet connection. This may help improve browsing and download speed and thus connect to a website faster. Turn off both nbn modem and wireless router for 5 minutes.

When should I reset my Telstra modem?

Why is my nbn not connecting to the Internet?

Turn off power to the nbn™ connection box and contact your phone and internet provider. Alternating red/blue There may be a line fault, such as an off-hook telephone. Disconnect all non-compatible devices from telephone wall sockets. If that doesn’t work, contact your phone and internet provider.

How do I reboot my nbn connection box?

How to restart your nbn™ box
  1. Turn off the power to the nbn™ box power supply at the wall outlet.
  2. Disconnect the power cable from the nbn™ box connection box for 2 minutes then reconnect the cable.
  3. Turn the power back on to the nbn™ box power supply at the wall outlet.

What lights should be on my Telstra nbn modem?

You want to see a green flashing light, as solid green means the connection box is in test mode. A flashing amber light means the device is starting up and installing, while red indicates a system fault. If you see a red light, power cycle the Connection Box.

What lights should be on my modem?

The power light, downstream indicator, upstream indicator, online indicator, and link light on your modem should all be green. If your power light is yellow, it may be upgrading, so leave the modem on and give it a little time to do its thing.

What do the lights on my nbn box mean?

The lights on the NBN box show you the status of your internet connection. If the 4 lights of the black box are not all solid green, then you may be suffering an outage. These lights show, in order, Power, Downstream, Upstream and Online.

Should the lights on my modem be flashing?

Flashing lights is a good sign. It means data is travelling through your connection into your device. If there are no lights, or they appear static in a “on” capacity, try restarting your router to see if this may improve your connection.

Should modem lights be blinking?

A blinking light means you are having difficulty connecting to the internet. Ensure all telephone cable connections are tight and secure and reboot the modem and router (if applicable). POWER: A solid green light indicates the unit is properly connected to power. A blinking red light indicates a possible modem failure.

How do I reboot my modem?

To reboot a modem:
  1. Unplug the power and Ethernet cables from the modem. …
  2. Wait 2-3 minutes for the modem to fully power off. …
  3. Reconnect the power and Ethernet cables to the modem.
  4. Wait for the Internet light to turn solid, then check if the internet is working properly.

Why can’t my modem connect to the internet?

Causes of Modem Not Connecting to Internet

Loose power or coax connections. Damaged Ethernet cable connections. Miscommunication with the router. Overheating.

How do I reset my modem and router?

Steps to Reboot a Router and Modem
  1. Unplug the router and the modem. …
  2. Wait at least 30 seconds. …
  3. Plug in the modem. …
  4. Wait at least 60 seconds. …
  5. Plug in the router. …
  6. Wait at least 2 minutes. …
  7. When the router and modem restart, test to see if the problem went away.

How do I restore my Internet connection?

Restart your device.
  1. Restart your device. It might sound simple, but sometimes that’s all it takes to fix a bad connection.
  2. If restarting doesn’t work, switch between Wi-Fi and mobile data: Open your Settings app and tap Network & internet or Connections. …
  3. Try the troubleshooting steps below.