How do I get a human at Postmates?

Dial 1-888-815-7726 to contact the customer service department.
  1. The customer service phone line is the best way to get in touch with an actual person at Postmates so call it if you need urgent assistance.
  2. The phone line is open 24 hours so you can call anytime you need assistance with an issue you’re having.

Why doesn’t Postmates have a phone number?

Unlike larger competitors, including Grubhub’s customer service and DoorDash help resources, Postmates does not publicly offer a phone number for any of its users. However, the food delivery company does uniquely offer retailers a way to call the company through their Postmates Merchant app.

How can I get help from Postmates?

Our entire company is continually looking for ways to be of service, and if you have any ideas on how we can help, please tweet them to us @Postmates.

How do I get a refund from Postmates?

How to cancel a Postmates order and get a full or partial refund
  1. On the order status page on your mobile app, tap “HELP.” …
  2. Tap “Cancel Order” on the menu that pops up. …
  3. Select your reason for cancelling, hit “Continue.” …
  4. Confirm with “CANCEL DELIVERY,” noting how much you will still be charged.

Is Postmates owned by Uber?

Uber now fully owns Postmates, after transferring $2.65 billion in Uber stock to Postmates. Even when the official news was released, Uber announced that Postmates would continue to operate separately.

How do I dispute a charge on Postmates?

Request a Postmates Refund on Android

Open the Postmates app in your device. Go to Settings>Delivery. Press Contact Support and choose which order you want refunded. Pick from a list of reasons for why you would want a refund.

What do I do if my Postmates doesn’t deliver?

If there was an issue with your order, do your best to select the best matching issue, (IE “My delivery never arrived), or use the contact forms at to describe the problem. In some cases, Postmates offers credits toward future Postmates orders.

Do I get my money back if I cancel Postmates?

You’ll be refunded the full amount and you can go on with your life. The same goes for if you cancel quickly — if Postmates hasn’t processed the order with the restaurant yet, you can cancel with no consequences.

What if Postmates is late?

Postmates will refund your order if its really late and your food isn’t edible or ruined. If you don’t receive a full refund you will receive a partial refund. If your food is completely ruined you will receive a full refund. You may have to write to Postmates to request a full refund, however.

Do Postmates drivers know if you tip?

3. Will my delivery driver know the tip amount that I leave? Unless you’re tipping in cash, your driver won’t know exactly how much you tipped them. The Postmates Fleet app won’t display tips until at least 24 hours after your order has occurred, and your name won’t be attached to the tip.

Can I have a passenger while driving for Postmates?

Because you would be working as an independent contractor, you can have a passenger while driving for Postmates. Nothing prohibits you from doing so. So if you think that having your husband in the car and making deliveries will increase your earnings and efficiency, go for it!

How long does Postmates take to refund a Cancelled order?

How Long Does a Postmates Refund Take? If you request a refund on Postmates, you should expect it to take between two to three days to see that money back in your bank account. Keep in mind that this is around three days from the time your case is opened and evaluated.

Can I tip Postmates in cash?

Can You Tip in Cash? Yes, there’s nothing to stop you from tipping your driver directly in cash. To be honest, you’ll find that most Postmates couriers will prefer to get paid in cash over the App.

How much should I tip my Postmates driver?

While the Postmates app will always calculate a 20% tip automatically, there are a lot of considerations you should keep in mind when deciding how much you should tip your driver. While you should generally expect to tip between 15% and 20%, there are cases where you may want to tip even more.

Why does Postmates take so long to show tips?

It’s very common for customers to close the Postmates app after they’ve received their food because they think the app is no longer needed at the time. So, I’d say the main reason Postmates tips take so long to appear is that customers take a few days to tip plus there’s the 24 hour clearing period.

Do Postmates drivers get paid?

A Postmates driver earns $24.88 per hour. After factoring in expenses, this is a minimum wage job. Postmates delivery drivers earn a fairly high hourly average compared to other delivery apps and ride-sharing jobs.

Do customers get rated on Postmates?

Postmates officially ditched its classic 1-to-5-star rating system for a binary thumbs-up, thumbs-down rating system. In the Postmates Fleet website they say: We believe that this helps you avoid being held responsible for circumstances outside of your control (for instance, if an item was prepared incorrectly).

Is $5 good tip for Postmates?

Other sources support that conclusion: Consumer Reports notes that $3 to $5 is standard, or around 20% of the total bill, whichever is higher. On average, customers were willing to pay a maximum of $8.50 for the tip, delivery fee and service fee combined, according to U.S. Foods’ report.

Does Postmates show you where the driver is?

Contact Postmates if you experience any difficulties when logging in. Go to the tracking screen. Here, you will be able to see the progress of your delivery. The screen will have a map with your location and the location from which your order is coming.

How many Postmates deliver per hour?

Usually 2 deliveries per hour maybe 3 if you are by UT . It depends on various factors. A new driver needs to understand various hotspots on weekend evenings, special occasions that lend well in strong take out services. A round of deliveries can be expedited quickly during core hours.

Do Postmates drivers get all tips?

Postmates delivery drivers always keep 100% of their customer tip, and those never eat into base earnings.

Can you get deactivated from Postmates?

There are many reasons why Postmates couriers can be deactivated. It could be a serious customer complaint, too many order cancellations, or some other violation you may not even know about.